by Stephen Booze, on Aug 2, 2021 1:02:27 PM

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume to …

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Topics:Customer ServiceAIMachine LearningRPARobotic Process Automation

by Stephen Booze, on Aug 2, 2021 11:40:25 AM

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …

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Topics:AIRPARobotic Process Automation

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